1.1 These Terms and Conditions (“Terms”) govern:
(a) your use of this website; and
(b) the purchase of any goods or services from Food Safety Guru.
1.2 By accessing this website or placing an order, you confirm that you accept these Terms and agree to be legally bound by them.
1.3 If you do not agree to these Terms, you must not use this website or purchase any services.
1.4 In these Terms:
Registered Office: Kirkland House, 11–15 Peterborough Road, Harrow, Middlesex HA1 2AX
Trading Address: Ashley Park House, 1st Floor, 42–50 Hersham Road, Walton-on-Thames, Surrey, KT12 1RZ
Contact:
Email: contactus@foodsafetyguru.co.uk
Telephone: 020 8050 6330
In this Agreement:
3.1 The content on this website is provided for general information only and may be amended at any time without notice.
3.2 While we take reasonable care to ensure accuracy, we make no representations, warranties, or guarantees (whether express or implied) that the content is accurate, complete, or up to date.
3.3 You acknowledge that reliance on any information on this website is at your own risk.
3.4 All intellectual property rights in the website and its content are owned by or licensed to us. You may not reproduce, distribute, or commercially exploit any material without prior written consent.
3.5 Unauthorised use of this website may result in legal action and/or constitute a criminal offence.
3.6 This website may contain links to third-party websites. We are not responsible for the content, accuracy, or availability of those websites.
3.7 Your use of this website is subject to the laws of England, Scotland, Wales, and Northern Ireland.
4.1 This website uses cookies to distinguish you from other users and improve functionality.
4.2 Cookies may include session cookies and persistent cookies.
4.3 We use Google Analytics to collect anonymised usage data. By using this website, you consent to such processing.
4.4 You may disable cookies via your browser settings; however, this may affect website functionality.
5.1 Subject to this Agreement and payment of fees, we grant you a non-exclusive, non-transferable, revocable licence to access and use the Services.
5.2 Access is provided on a subscription basis and is limited to your internal business use.
5.3 You must not:
(a) resell, sublicense, or commercially exploit the Services;
(b) copy, modify, or reverse engineer the Software;
(c) attempt to gain unauthorised access to the system.
6.1 We will use reasonable endeavours to ensure the Services are available at all times.
6.2 We do not guarantee uninterrupted or error-free operation.
6.3 We may suspend access:
(a) for maintenance;
(b) to address security risks;
(c) where required by law;
(d) due to non-payment.
7.1 You are responsible for:
(a) ensuring all Users comply with this Agreement;
(b) maintaining the confidentiality of login credentials;
(c) ensuring your systems meet minimum technical requirements
(d) maintaining internet connectivity
(e) ensuring compliance with applicable laws and regulations
7.2 You acknowledge that the Software is a support tool only and does not replace your legal obligations.
7.3 You are solely responsible for:
(a) the accuracy and completeness of all logs, records, and data
(b) ensuring the system is used correctly within your operations
(c) verifying that the Services meet your requirements
8.1 The Software may be accessed via mobile, tablet or web platforms.
8.2 You are responsible for ensuring devices are secure, updated, and compatible.
8.3 The Services rely on internet connectivity. We are not responsible for:
(a) failed or incomplete logs
(b) data syncing issues
(c) performance issues caused by poor connectivity
8.4 Where offline functionality is available, it is limited and may not reflect real-time system data.
8.5 We may update or modify the Software at any time. Continued use may require updates.
9.1 All content on this website constitutes an invitation to treat and not a binding offer.
9.2 By placing an order, you are making a legally binding offer to purchase.
9.3 We reserve the absolute right to accept or reject any order at our discretion.
9.4 A contract is formed only when we issue written acceptance (including via invoice or receipt).
9.5 These Terms, together with any order confirmation, invoice, and Privacy Policy, constitute the entire agreement and supersede all prior agreements or representations.
10.1 All prices are stated in GBP (£) and are exclusive of VAT unless otherwise stated. VAT will be applied at the prevailing rate.
10.2 We reserve the right to amend pricing at any time prior to acceptance of your order.
10.3 Payments are processed via authorised payment providers.
10.4 Subscriptions are billed monthly in advance and renew automatically unless cancelled.
10.5 If a payment fails, we may:
(a) reattempt collection
(b) charge an administrative fee of £10 + VAT per site per failed payment
(c) suspend access until payment is received
10.6 If two or more consecutive payments fail, we may:
(a) apply additional administrative or late payment charges
(b) require an alternative payment method
(c) suspend or terminate Services without notice
11.1 Services are provided on a rolling monthly subscription basis unless otherwise agreed.
11.2 For customers with 1–10 sites:
(a) No minimum term applies.
(b) A minimum of 14 days’ written notice is required to cancel the subscription.
(c) If notice is not received at least 14 days prior to the next billing date, the upcoming payment may still be collected, and the subscription will continue until the end of that billing period.
11.3 For customers with 10 or more sites:
(a) A minimum term of 12 months applies;
(b) Thereafter, the agreement renews automatically;
(c) Either party may terminate by giving not less than three (3) months’ written notice prior to:
11.4 We reserve the right to terminate or suspend services immediately in the event of:
(a) non-payment;
(b) breach of these Terms;
(c) insolvency or suspected insolvency.
11.5 Notice must be provided in writing via email to accounts@foodsafetyguru.co.uk
12.1 You retain ownership of all Customer Data.
12.2 You grant us a licence to process Customer Data solely to provide the Services.
12.3 We will implement appropriate technical and organisational measures to protect Customer Data.
12.4 You are responsible for ensuring the legality, accuracy, and integrity of your data.
We implement appropriate technical and organisational measures to protect and maintain Customer Data. This includes the use of secure cloud infrastructure, encryption in transit and at rest, access controls, authentication safeguards, and system monitoring.
We operate data backup and resilience processes designed to support recovery in the event of system failure or incident. These may include scheduled backups, controlled access to backup environments, and defined restoration procedures. Backup access and restoration processes are restricted to authorised personnel and subject to internal controls.
While these measures are designed to reduce risk and support data integrity, we do not guarantee that Customer Data will be free from loss, corruption, or unauthorised access.
In the event of data loss or system failure, we will use reasonable endeavours to restore data from available backups or system records where possible.
The Customer acknowledges that the Services are provided via cloud-based infrastructure and that, despite the safeguards in place, no system can be entirely free from risk.
13.1 We process personal data in accordance with applicable data protection laws, including UK GDPR and the Data Protection Act 2018.
13.2 Personal data will be processed solely for the purposes of providing the services and managing the customer relationship.
13.2 Further details are set out in our Privacy Policy.
14.1 The Services are designed to support food safety management but do not guarantee compliance with any legal or regulatory requirements.
14.2 Responsibility for compliance with food safety laws, inspections, and standards remains solely with the Customer.
15.1 To the fullest extent permitted by law, we shall not be liable for:
(a) loss of profits, revenue, or business;
(b) loss of goodwill or reputation;
(c) business interruption;
(d) indirect or consequential loss.
15.2 Our total aggregate liability under or in connection with this agreement shall not exceed the total fees paid by you in the preceding 12 months.
15.3 Nothing in these Terms shall exclude or limit liability for:
(a) death or personal injury caused by negligence;
(b) fraud or fraudulent misrepresentation;
(c) any other liability which cannot be excluded by law.
16.1 We shall not be liable for failure or delay in performance caused by events beyond our reasonable control, including but not limited to:
17.1 This website and all services are provided on an “as is” and “as available” basis.
17.2 To the fullest extent permitted by law, we exclude all warranties, representations, and conditions (whether express or implied).
17.3 We shall not be liable for any loss or damage arising from:
(a) use of this website;
(b) reliance on its content;
(c) use of our digital food safety system;
(d) technical issues including viruses or system failures.
17.4 Nothing in this clause affects your statutory rights.
18.1 All intellectual property rights remain our property or that of our licensors.
18.2 You are granted a non-exclusive, non-transferable licence to use the services for your internal business purposes only.
19.1 Each party agrees to keep confidential all confidential information disclosed by the other.
19.2 This obligation continues after termination.
20.1 We may update or modify the Services at any time.
20.2 Where changes materially affect functionality, we will use reasonable efforts to notify you.
21.1 Variation
We reserve the right to amend these Terms at any time. Updated Terms will be published on the website.
21.2 Severability
If any provision is held to be invalid or unenforceable, the remaining provisions shall remain in full force.
21.3 Waiver
Failure to enforce any right shall not constitute a waiver of that right.
21.4 Third Party Rights
A person who is not a party to this agreement shall have no rights under this agreement.
22.1 These Terms are governed by the laws of England and Wales, Scotland, or Northern Ireland, as applicable
22.2 The courts of England and Wales, Scotland, or Northern Ireland shall have non-exclusive jurisdiction over any disputes arising from these Terms.
By using this website or services, you confirm that you:
Your statutory consumer rights remain unaffected.
