Learn how to get approved on Just Eats. Meet food safety, hygiene, allergen and delivery compliance standards with a digital food safety system.
Listing your restaurant or takeaway on Just Eat is one of the fastest ways to attract new customers and grow orders. But like Deliveroo and Uber Eats, Just Eat has clear food safety and hygiene requirements you must meet before your menu can go live.
Here’s what you need to know to get approved, and how a digital food safety system can make compliance simple, reliable, and stress-free.
Step 1: Food Business Registration
Before joining Just Eat, your business must be registered with your local authority. This is a legal requirement under UK food law and must be done at least 28 days before trading (Food Standards Agency).
Without registration, you cannot legally trade or apply to Just Eat. Once registered, your local authority will inspect your business and issue a hygiene rating.
Step 2: Hygiene Rating Requirements
Just Eat requires all partner restaurants to display their Food Hygiene Rating as part of their listing. This information is pulled directly from the FSA’s Food Hygiene Rating Scheme (FHRS) database.
- A rating of 3 or above is typically required for approval.
- Ratings of 4–5 build customer trust and can drive more orders.
- A rating of 0–1 will prevent your business from being listed.
If your hygiene rating is low, Just Eat may suspend or remove your listing until improvements are made (Just Eat Partner Help).
Step 3: Meet Allergen & Food Safety Standards
Food delivery businesses must follow the same allergen rules as dine-in restaurants. The FSA requires you to provide accurate allergen information both online and at the point of delivery (FSA Food Delivery Guidance).
For Just Eat, this means:
- Menu items must clearly identify any of the 14 regulated allergens.
- Teams must follow safe preparation practices to avoid cross-contamination.
- Customers must be able to access allergen information before purchase.
A digital food safety system helps you:
- Add allergen prompts into daily kitchen checks
- Record allergen sign-offs in real time
- Show instant proof of compliance if questions arise from customers, EHOs, or Just Eat audits
Step 4: Safe Delivery Practices
To stay compliant, Just Eat expects you to follow best practice for food delivery safety. The FSA’s guidance for distance sellers sets out clear expectations (FSA Food Delivery Guidance):
- Temperature control: Keep hot food above 63°C and cold food below 8°C.
- Hygienic packaging: Use sealed, tamper-evident packaging to avoid contamination.
- Clean handover: Ensure food is stored and handed to drivers in a clean, safe environment.
- Safe vehicles: Delivery bags and vehicles must be kept clean and suitable for transporting food.
Our system includes checklists for packaging, hygiene, and delivery prep — helping you meet Just Eat’s expectations every day.
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Step 5: Ongoing Monitoring & Reviews
Compliance doesn’t end once you’re live. Just Eat regularly checks Food Hygiene Ratings and may suspend listings if your score drops. Local EHOs can also visit at any time.
With a digital food safety app, you can:
- Track compliance across all sites in real time
- Get alerts if a check is missed or a temperature is out of range
- Store staff training, cleaning, and allergen records in one place
- Generate EHO-ready reports instantly
This proactive approach keeps your kitchen safe, your rating high, and your Just Eat listing secure.
Why Digital Food Safety Matters for Just Eat Partners
Managing delivery adds pressure to already busy kitchens. Relying on paper logs makes it harder to prove compliance — and one missed allergen record or misplaced cleaning log could lead to complaints, poor ratings, or suspension from the platform.
A digital food safety management system simplifies everything:
- Clear, step-by-step checklists for daily routines
- Real-time allergen and hygiene reminders
- Cloud-based logs accessible at the click of a button
- Oversight across single or multiple sites
- Audit-ready reporting for EHOs and Just Eat reviews
We can also help you get approved on Deliveroo and Uber Eats.
Frequently Asked Questions
Yes. You must be registered with your local authority and have a Food Hygiene Rating, usually 3 or above, to be approved.
Yes. Allergen information must be provided online and at delivery, in line with FSA rules for distance selling.
Just Eat may suspend or remove your listing until improvements are made.
It ensures all checks, allergen controls, and training records are logged properly, keeping you compliant and inspection-ready.
